GMOScan
Account

Privacy Policy

Effective date: October 10, 2026

This Privacy Policy explains how GMOScan ("we," "us," or "our") collects, uses, and protects your information when you use gmoscan.com, gmoscan.app, account.gmoscan.com, GMOScan Kids, and our related mobile and web applications (collectively, the "Service"). By using the Service, you agree to the practices described in this policy.

We built GMOScan to help you understand the products you buy. We collect only what we need to provide and improve the Service. We do not sell your personal information, and we do not use third-party advertising or analytics SDKs.

Information we collect

  • Account information: when you create an account we store your email address and authentication details. We never store your password — sign-in is handled securely by our authentication provider.
  • Membership and billing status: if you purchase a plan, payments are processed by Stripe. We receive limited billing details (subscription status, tier, and period dates) but never your full card number.
  • Scans, searches, and reports: the products you scan, search, or analyze, plus any cloud history you save to your account.
  • Meals and recipes: meals you create or copy, including ingredient lists and any photos you attach.
  • Community (Quorum) content: ratings, comments, and photos you choose to share. We re-encode uploads, which strips embedded metadata (including any location/GPS data).
  • Kids profiles (under an adult account): a first name or nickname, avatar, pairing/device authorization, guesses, and badges. These profiles are created and controlled by the adult account holder.
  • Support messages: the contact form stores the message you send so we can reply.
  • Usage and device data: feature usage counts, error diagnostics, IP address, user-agent, and coarse location (country, region, or city) used to run the Service, enforce daily limits, prevent abuse, and produce first-party analytics. We do not use this for advertising.
  • Device identifiers: a first-party share-reward cookie and, for Kids, a local device pairing token so a family device can stay signed in to a kid profile.
  • Preferences: settings you choose in the app (for example focus filters, Quorum display name, and email notification choices).
  • Camera: barcode frames are decoded on your device and are not stored as photos unless you later upload an image yourself.
  • On-device storage: some preferences and history stay on your device so the app works smoothly and, where possible, offline.

How we use your information

  • Provide the Service: analyze labels, generate reports, sync history, score meals, and power community and Kids features.
  • Process memberships, Premium Preview windows, and share-reward entitlements.
  • Maintain safety and integrity: enforce rate limits, moderate community content, and prevent abuse.
  • Communicate with you: send the account, security, and support messages you request, and Quorum activity emails if you leave that setting on.
  • Improve the Service: understand which features are useful and diagnose problems.

How your information is shared

We do not sell your personal information. We share data only with service providers that process it on our behalf, under agreements that limit how they may use it:

  • Hosting, database, authentication, and file-storage providers that run the Service infrastructure.
  • Stripe, for payment processing and subscription management on the membership site.
  • AI providers that analyze the ingredient text and product details you submit in order to generate reports.
  • Email delivery providers for transactional and support messages.
  • Our hosting/CDN provider may see request metadata such as IP address as part of delivering the Service.
  • Community content you share (comments, ratings, and photos) is visible to other eligible members of the feed — please do not upload anything you consider private.

AI-generated analysis

Reports are produced using automated and AI systems based on the information you provide. They are educational and may be incomplete or inaccurate. GMOScan is not a medical device or lab test — always follow product labeling and your healthcare provider for medical decisions.

Account deletion

You can permanently delete your GMOScan account yourself at any time. Deletion is separate from cancelling a membership: cancelling stops future charges; deleting erases the account.

From the GMOScan app, open User Preferences and choose Delete account. You can also go directly to https://account.gmoscan.com/delete-account. You will be asked to sign in and type DELETE to confirm. This cannot be undone.

  • We cancel any active Stripe subscription tied to the account.
  • We delete your sign-in, profile, saved reports and history, saved meals and meal photos, Quorum posts, ratings, comments, and comment photos, Kids profiles, usage counters, and related account data.
  • We keep a few records that are not your profile: support messages (they are not linked to a user id), email-unsubscribe records (so we do not email you again), and anonymized operations notes. We may also retain records where required for legal, security, or accounting purposes.

Data retention

We keep your information for as long as your account is active or as needed to provide the Service. You can delete saved content (for example a meal or a community comment) at any time. When you delete your account as described above, we erase the associated data except for the limited records listed in Account deletion.

Your rights and choices

  • Access or correct account information from User Preferences and https://account.gmoscan.com.
  • Delete community content you posted, including photos, or delete individual meals.
  • Permanently delete your entire account at https://account.gmoscan.com/delete-account.
  • Request a copy of your data where applicable by contacting us.
  • Turn off Quorum activity emails in User Preferences.
  • Withdraw consent or stop using the Service at any time.

Children's privacy

The Service is intended for a general audience and is designed to be used by families under the supervision of a parent or guardian. GMOScan Kids profiles are created, paired, and controlled only by an adult account holder. Kid profile data (name or nickname, avatar, guesses, and badges) is stored under that adult account and is deleted when the adult deletes the account or removes the profile.

We do not knowingly collect personal information from children without appropriate parental involvement. If you believe a child has provided us personal information without consent, contact us and we will delete it.

Security

We use industry-standard safeguards, including encryption in transit and access controls, to protect your information. No method of transmission or storage is completely secure, so we cannot guarantee absolute security.

International data transfers

We and our service providers may process and store information in countries other than where you live. Where required, we take steps to ensure your information receives an adequate level of protection.

Changes to this policy

We may update this Privacy Policy from time to time. When we make material changes, we will update the effective date above and, where appropriate, provide additional notice within the Service.

Contact us

If you have questions about this Privacy Policy or your data, contact us at appservices@gmoscan.com or through the Contact form in the GMOScan app or on the membership site.